Serving as the CEO, Jerry Craft co-founded Corserv in 2009 providing industry, strategy, and financial leadership. Jerry was previously the Founder and President of InfiCorp and InfiBank, Division President of First Data Resources, and CEO of Wachovia’s credit card bank where he led its growth from $.25B to over $4B in credit card loans.
Jerry has served on key Visa and Mastercard committees, as Chairman of Merchant Bank Services, as a member of the Federal Reserve’s Consumer Advisory Council, and as Chairman of the Bank Card Committee for the American Bankers Association. Mr. Craft graduated from the University of South Carolina with a Bachelor of Science.
Keith Floen is a co-founder of Corserv and has led the client business development and sales activities since 2010 as the Chief Marketing Officer.
Previously, he was Managing Director at First National Bank of Omaha responsible for leading the Agent Bank, Co-brand and Affinity credit card businesses with a $2 billion loan portfolio serving over 700 partnerships. Keith began his career working for community financial institutions and later served hundreds of community financial organizations by developing and delivering payment systems products and services for them. Keith earned his Master of Management from the J. L. Kellogg School, Northwestern University.
As a co-founder and Chief Technology Officer, Ray Costner has managed Corserv’s systems development, network and data center operations since 2009.
Prior to joining Corserv he was Managing Director of Systems and Operations at InfiCorp where he was one of the company founders. His team managed systems development and network and data center operations. Prior to joining InfiCorp he was SVP and Center Manager for Wachovia Bank Card Services. During his time at Wachovia, he managed the development of the FBS Software system which is still used today for credit card processing by FIS and major banks worldwide. He earned a B.S. in engineering from the U.S. Military Academy at West Point and his MBA from Georgia State University.
Charlie Hegarty joined Corserv in 2010 and serves as a Senior Advisor sharing his experience in financial services, marketing, risk management, sales, contract negotiations, client relations, purchasing/selling credit card portfolios, and system conversions.
Previously, he was an Executive Vice President at Wachovia Bank for their credit card subsidiary where he was responsible for credit card, home equity, mortgage loans, collection and call centers. He was also the senior manager for over 1,000 partnership relationships at First USA Bank. Other experience included responsibility for sales, client relations, and marketing for TSYS Acquiring Solutions and managing the credit card portfolio for the Belk Department Stores private label credit card portfolio.
Clay Battle co-founded Corserv as a Senior Advisor in 2009 to provide guidance to the Company in the areas of strategy, finance, legal, compliance and regulatory relations.
Previously she was Chief Financial Officer and later Chief Executive Officer of InfiCorp and InfiBank NA- subsidiary credit card companies of First National of Nebraska. Clay began her career at First Atlanta/Wachovia Corporation, where she held various executive positions including Chief Financial Officer of Bank Card Services, Senior Vice President of Merchant Services and Controller of Wachovia Bank of Georgia. Clay earned a B.S. in Computer Science and Economics from Duke University.
Missy Martin joined Corserv in 2012 as the Chief Financial Officer. She leads client portfolio analytics and supports the Accounting, Finance, Risk, and Human Resources functions for the Company.
Previously, she was a turnaround consultant at Alvarez & Marsal providing strategic planning, financial forecasting and interim management services. She began her career at Keefe, Bruyette & Woods (KBW), a boutique investment bank offering buy and sell-side M&A advisory as well as capital raising services for financial institutions. Missy earned her Master of Business Administration from the Darden School of Business at the University of Virginia and B.S. from Wake Forest University.
Corserv brought Joel Herron on as Chief Operations Officer in 2013 to lead the business operations division which includes Client Relations, Project Management, Processor Integration, and all cardholder servicing functions.
Previously, Joel built up and managed the Project Management Office for Georgia’s Own Credit Union and was the Director of Project Management at InfiCorp. At InfiCorp, Joel led over 100 projects annually involving an average of 20-30 credit card portfolio acquisitions. He brings additional industry experience from his tenure with Robbins Gioia, CitiBank, GE Capital, and TSYS. Joel earned his B.S. in Business Administration from Columbus State University in Columbus, Georgia, and is PMP certified.
David Luther joined Corserv in 2017 as the Chief Business Officer.
David has pioneered and grown eCommerce and payment technology businesses as an executive for Mozido, Distra, Brokat, and S1 where he was a key leader for fund raising, rapid revenue growth, and successful exits. David has also led the banking and payments global solutions at Unisys and FIS/Metavante to transition their financial services into modern solutions. David earned a B.S. in Computer Science from The Pennsylvania State University.
As the Director of Systems Development Brian Agne leads a team of passionate technologists who are focused on nimbleness and time-to-market. Together, they build the exceptional financial servicing systems empowering Corserv’s numerous business programs.
Brian brings a wealth of knowledge in developing world class payment and financial technology software. Prior to joining Corserv, he was Director of OLTP Applications at InComm where his team was responsible for building the next-generation transaction processing system handling over $50 billion of annual transaction volume. He has also held senior technology positions at InfiCorp, First National Credit Card Center, and Privista. Brian earned a B.S. in Computer Science from Tennessee Technological University.
As our Director of Network Operations, Andy is a key leader in the development and delivery of our comprehensive network architecture and data security. He leads a team of Subject Matter Experts to align, develop and deliver contemporary network designs, data security, roadmaps, solutions, standards and services that meet current and future business requirements using cutting-edge network capabilities and functionality.
Charlene Benn serves as a co-founder and Senior IT Advisor providing guidance to the Company in the areas of technology and credit risk. She has held various executive positions at Corserv including Chief Information Officer and Chief Risk Officer.
Charlene has served in various leadership roles including Associate Director, at Ernst & Young, Director of Systems Development at InfiCorp/First National Nebraska, and Senior VP of Credit Decisioning at Wachovia Bank/Wells Fargo. She began her career at SunTrust Bank where she held various positions in their Information Technology division. Charlene earned a B.S. in Computer Science from the University of Georgia.
As the Marketing Director at Corserv, Elane Dynneson leads the development and execution of marketing strategy and program delivery across our portfolio of clients. She focuses on product management, new account growth, building balances, and increasing loyalty and engagement.
Prior to Corserv, Elane was the Group Vice President and Marketing Manager for SunTrust Bank Consumer and Private Wealth lines of business, Vice President of Credit Marketing for Saks Incorporated and Credit Marketing Manager for Alliance Data Systems. She received a B.S.in Business Administration from Berry College.
As the Director of FP&A, Michael Hegarty leads our Financial Planning and Analysis group. He is in charge of developing and supporting a cross-functional analytics infrastructure to sustain other areas of the business including marketing, credit, risk, fraud, sales and operations.
Prior to joining Corserv, he was Finance Manager at First Data where his team was responsible for building revenue targets, reporting and analytics data center to support a new national sales team designed to sell across the First Data ecosystem with annual revenue targets of $300M+. He has held other roles in the financial services and technology industries with a demand for possessing a mastery of analytical skills, excellent communication, and a genuine desire to help the team win. Michael received his B.A. in Finance from Auburn University.
As the Director of Project Management, Dan Lamarche is responsible for strategic and operational activities for the Corserv Project Management Office (PMO). Projects include new client implementations or enhancements on the Account Issuer and Agent Bank Programs, product implementations, and marketing campaigns.
Dan joined the team with over 20 years’ experience in consulting, information technology, and financial services specializing in program and project management, risk management, and regulatory submissions. Dan has managed programs for credit card and treasury product implementations at large banks as well as investment planning and contact management applications at various brokerage firms. He received a B.B.A. from Loyola University in Finance and International Business and an MBA in Finance from Georgia Tech.
Jerry Plaut joined Corserv as the Director of Risk focusing on the Company’s fraud and underwriting strategies. He has extensive experience working for financial institutions in analyzing and managing credit, fraud, and authorization risk in credit card portfolios from both a credit policy and operations perspective. He has successfully launched new portfolios, participated in major system conversions (FDR and TSYS), and developed new risk management techniques in response to evolving trends.
Before Corserv, Jerry was the Director of Fraud for the Credit Policy group at First National Credit Card Center (FNCCC). At FNCCC, he was responsible for establishing, implementing, and monitoring fraud risk for the $5 billion First National and the $500MM SunTrust Bank credit card portfolios. He earned an MBA in Marketing from Adelphi University in New York.
Susan Beggan joined Corserv as the Director of Client Settlement to assist issuer and client banks with daily settlement. She focuses on daily settlement between issuer and client banks, exceptions and allocations, rewards, quarterly reserves, and branch payments. Susan also helps new client’s complete implementation tasks and provides training during and after the implementation process.
Susan has over 30 years of experience in the financial services industry. She earned her B.S. in Business from LaRoche College.